Privacy Policy

Last updated: 6 July 2026

Laniz Hub ("we," "us," or "our") operates the website www.lanizhub.com.np (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our Site.

1. Information We Collect

When you browse our Site or place an order, we may collect:

- Personal details: Name, phone number, email address, delivery address.

- Order details: Products purchased, order history, payment method (COD or online).

- Payment information: For online payments, transactions are processed through eSewa/Khalti/FonePay, etc.; we do not store your card or payment credentials directly.

- Technical data: IP address, browser type, device information, and pages visited, collected automatically via cookies or similar technologies.

- Communication data: Messages you send us via WhatsApp, phone, email, or contact forms.

2. How We Use Your Information

We use the information we collect to:

- Process and deliver your orders.

- Communicate with you about your order status, delivery, or support requests.

- Improve our website, products, and customer experience.

- Send promotional offers or updates, where you have opted in (you can opt out anytime).

- Prevent fraud and ensure the security of our Site.

3. Sharing Your Information

We do not sell your personal information. We may share necessary details with:

- Delivery/courier partners, to fulfill your order.

- Payment gateway providers, to process online payments securely.

- Legal authorities, if required by law or to protect our rights.

We do not share your information with third parties for their own marketing purposes.

4. Cookies

Our Site may use cookies to improve your browsing experience, remember your cart, and understand site traffic. You can disable cookies through your browser settings, though some features of the Site may not function properly as a result.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You may:

- Request a copy of the personal information we hold about you.

- Ask us to correct or update inaccurate information.

- Request deletion of your personal information, subject to legal or operational requirements (e.g., order records).

- Opt out of promotional communications at any time.

To exercise these rights, contact us using the details below.

8. Children's Privacy

Our Site is not intended for children under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled:

Phone/WhatsApp: +977 9808184182

Email: [email protected]

Address: Bhagwati Marg, Naxal, Kathmandu -1, Nepal